Microsoft Teams Phone
Make and take real phone calls straight from Teams, no extra deskphone
Teams Phone connects your company phone line into Microsoft Teams, so staff can make and receive normal phone calls right inside the Teams app on a computer or mobile, with no separate deskphone. Hong Kong has no native Microsoft Calling Plan (where Microsoft sells the call minutes directly), so a local carrier provides the outside line via Operator Connect (carrier-managed, one-click) or Direct Routing (linking your own phone system). In short, it turns Teams into your office phone system.
Companies already on Microsoft 365 / Teams for chat and meetings that want their office phone line in Teams too, especially hybrid or multi-site SMEs.
Same product, different names.
Each carrier brands this differently — here’s how to recognise it when you compare quotes.
The honest pros and cons.
Benefits
- Chat, meetings and phone calls all in one Teams app, nothing new to learn
- Same company number from home or on the road, callers always see the office line
- Operator Connect is carrier-managed with no extra hardware, so setup is fast
- Keep your existing company numbers by porting them into Teams
- Calls, voicemail and transfers all managed centrally in Teams and the Microsoft admin centre
Watch-outs
- Each user needs the right Microsoft 365 licence plus a Teams Phone licence, so cost adds up
- Local call minutes are bought separately from the carrier, not bundled by Microsoft
- Direct Routing needs your own phone gateway (SBC) and setup, which is more complex
- Call quality depends on your network; an unstable office line can affect clarity
Indicative: the Teams Phone licence is around US$8 per user/month (Microsoft list price), plus a local carrier calling plan of roughly HK$30–80 per seat/month; bundled with licences, numbers and minutes most setups are quote-based.
Common questions
Q01Do I need a local carrier to make phone calls in Teams in Hong Kong?
Q02What is the difference between Operator Connect and Direct Routing?
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