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Dedicated Internet Access (Leased Line)

A leased line just for your company — guaranteed bandwidth, backed by an SLA.

Dedicated Internet Access (Leased Line) — Dedicated Internet
What it is

Ordinary business broadband shares bandwidth with nearby users, so it slows at peak times. Dedicated Internet Access (DIA, a leased line) is a fibre line reserved for your company alone, with download and upload speeds guaranteed to match (symmetric bandwidth) and written into an SLA — a service level agreement that promises uptime and repair times, with money back if missed. In short, you pay more for a steady line with committed speed and support.

Who it’s for

For companies that live online — heavy video meetings, cloud systems (ERP, cloud phones), large file uploads, hosting a VPN for remote staff, or any business that loses money the moment the line drops.

What providers call it

Same product, different names.

Each carrier brands this differently — here’s how to recognise it when you compare quotes.

HKT Dedicated Internet Access (DIA)
HKBN Dedicated Internet Access (DIA)
HGC Dedicated Internet Access
CMHK Internet Lease Line (iSolutions)
DYXnet Dedicated Internet
Benefits & watch-outs

The honest pros and cons.

Benefits

  • Bandwidth is yours alone — no peak-time contention, steady speed all day.
  • Symmetric speed (upload equals download) — fast for big uploads, streaming and VPNs.
  • Backed by an SLA: written uptime (99.9%+) and repair-time guarantees, with credits if missed.
  • Usually comes with fixed (static) IP addresses — handy for servers, mail hosting or remote access.
  • Enterprise support with a dedicated team on faults — no consumer hotline queue.

Watch-outs

  • Costs several times more than ordinary business broadband — you pay a premium for the guarantee.
  • Typically a 2-3 year contract, and install takes time to survey and run the line into your building.
  • Some older or remote buildings may lack fibre — a site survey is needed first.
  • A single line is still a single point of failure — for true 100% uptime add a backup link (see failover).
Indicative pricing

Indicative only: entry leased lines from about $1,500-$3,000/mo; higher bandwidth or stricter SLA is priced by speed and location; large enterprise deals are quote-only. Final price depends on bandwidth, contract term and site.

FAQ

Common questions

Q01How is a leased line different from business broadband?
Business broadband is shared — you split bandwidth with nearby users; it is cheap but slows at peak and speeds are only "up to". A leased line is dedicated — the line is yours, speed is guaranteed, and an SLA promises credits if it fails. Choose a leased line for steady, committed speed; choose business broadband if budget matters and occasional slowdowns are acceptable.
Q02How long to install?
Usually 2-6 weeks, because the carrier must survey the site, get building access and run the line. It is much faster if the carrier already has fibre in your building. If you need to be online sooner, start on broadband or 5G and switch when the leased line is ready.
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