Mobile Device Management (MDM / EMM)
Centrally manage company phones and tablets, remote-lock or wipe if lost
MDM (mobile device management) / EMM (enterprise mobility management) is a console to centrally manage all company phones and tablets. IT can push apps remotely, enforce security policies (such as requiring a passcode) and restrict features; if a device is lost or staff leave, it can remote-lock or wipe company data to prevent leaks. A common platform is Microsoft Intune, and local carriers and IT firms can set it up and run it for you as a managed service.
Companies issuing phones or tablets to staff, or letting staff use personal devices for work, especially security-conscious SMEs with compliance needs or high staff turnover.
Same product, different names.
Each carrier brands this differently — here’s how to recognise it when you compare quotes.
The honest pros and cons.
Benefits
- One console for all company phones and tablets, no device-by-device setup
- Remote-lock or wipe company data if a device is lost or staff leave
- Push apps and security policies so new devices work out of the box
- Supports bring-your-own-device (BYOD) with work and personal data kept apart
- Can be run as a managed service by a carrier or IT firm, saving in-house effort
Watch-outs
- Licensed per device per month, so cost grows with the fleet
- Over-strict policies hamper daily use, so it needs balancing
- Initial device enrolment and policy design take time
- BYOD touches staff privacy, so set clear policy and communicate before rollout
Indicative: MDM/EMM licences run roughly HK$30–100 per device/month (by platform and features, e.g. Microsoft Intune); with enrolment, policy setup and a managed service, most are quote-based.
Common questions
Q01Can it manage staff personal phones? Will it see their private stuff?
Q02We already use Microsoft 365, do we already have MDM?
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